13:42:33.604 HKLM\SYSTEM\CurrentControlSet\Services\ESProtectionDriver does not exist. 13:42:33.604 Trying to delete REG key: HKCU\SOFTWARE\Malwarebytes 13:41:03.619 > Starting 2nd phase cleanup for Malwarebytes version 3.x.x.xxxx >Starting post reboot phase cleanup for Malwarebytes version 3.x.x.xxxx <<<<<<<<. 13:41:03.619 Failed to launch C:\Program Files\Malwarebytes\Anti-Malware\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /log="C:\Users\kkkk\AppData\Local\Temp\Mbam3x.log", reason:(The system cannot find the file specified.(error=2)) 13:41:03.619 Launching process:C:\Program Files\Malwarebytes\Anti-Malware\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /log="C:\Users\kkkk\AppData\Local\Temp\Mbam3x.log" 13:41:03.619 Malwarebytes self-protection module is not installed. 13:41:03.291 Find Malwarebytes 3 installation location from C:\Program Files\Malwarebytes\Anti-Malware\. still the same issue twice ?īy the way I had to boot my laptop to the safemode in order to remove MALWAREBYTES and to run MB-clean utility so just a side note : the MB-clean log file is from the safe mode of course ! 13:41:02.933 mb-clean:3. I have start windows again and I get on the desktop and re-open both MALWAREBYTES and FIREFOX and yet again and I open the UI of MB and hover it again on setting > application > install application update and to no avail. yeah, I can at least to right-click on my desktop to open the task-manager to kill all MALWRAEWBYTES.process and I have to kill both MBAM and ay processes in order to rebooting my windows system but this won’t occur due to MALWRAEWBYTES locked up of the "EXPLORE.exe" process which I had to force powered-off my system and I then I got a black screen to have some option to start windows normally. Endpoint Detection & Response for Serversįirst off, MALWRAEWBYTES was uninstalled from my system due to new problem’s occurs with the update of components (3.-1.0.421-) so what is just I do is to re-install MB again to make a deeper-more testing of MALWAREBYTES version 3 and I have to open the MB UI and hovering on setting > application > install application update and it take a long way to downloading of the new components update and also it take forever long time to installing ? at all of this my internet connection gets very slowdown to crew and my Firefox web browser tabs are won’t loading due to in fact MALWRAEWBYTES cause an bandwidth problem and my internet connectivity gets really very slow and I can’t do anything even on my own desktop because My window explore.exe isn’t responded and I know the cause of this "explore.exe" process is MALWRAEWBYTES itself. Please provide ETA on when this will be (permanently) fixed?Īttached are 2 animated. The fact that setting the MBAM self-protection module slider to Disabled indeterminately fixes the issue seems to confirm this. I also use Symantec SEP 14.2, but when I completely disable it it makes no difference so I don't think there is any relation. But I believe it was fixed or at least less "laggy" somewhere in between and now the issue has returned. I started notice this issue for a while now (several months). double click, Enter, ALT+Up, ALT+Left).Įvery action takes at least 1 second longer.ĭisabling the module in MBAM settings fixes the issue. Same for actions while browsing Folders (e.g. It's noticeable when clicking a File or Folder or when using the cursor keys to browse a list of Files/Folders. Windows File Explorer (explorer.exe) is slow(er) / "laggy" and more unresponsive with MBAM self-protection module Enabled. Zip up any files that that start with SPEvents.etl (or the whole folder if you extracted the batch file to it's own folder) and then attach it in your reply. It may take a minute, but eventually you should see a message saying Please zip up all files in this folder and provide it to your support representative Now go back to the black screen from step 4 and press the Enter button. Reproduce your issue (Word opening slowly, explorer acting sluggish, etc). You should see a message that says Please attempt to reproduce your issue and wait 30 seconds, do not press a key yet. Right click on capture.bat and choose Run as Administrator. Please follow the steps below to gather a set of logs so we can troubleshoot what's going on:ĭownload and extract CaptureTrace-Logman.zip. To figure out what's going on, we do need to get another set of logs however. If you're experiencing issues with it, then disabling it can be a good temporary workaround until we are able to actually solve the issue. While Malwarebytes should be able to stop the majority of threats coming to your machine, it never hurts to have that extra layer of protection. Personally, I would not recommend disabling Self-Protection in the long-term. Endpoint Detection & Response for Servers
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |